Frequently Asked Questions
Everything you need to know about your PWR Mobile experience
What kind of warranty comes with PWR Mobile devices?
All our electronics come with a standard 12-month manufacturer warranty that covers technical defects and hardware malfunctions.
How long does shipping take for mobile accessories?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery.
Are the smartphones sold on PWR Mobile unlocked?
Yes, all mobile devices sold on our platform are factory unlocked and compatible with all major GSM and CDMA carriers worldwide.
What is your return policy for open-box electronics?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return the product in its original packaging for a full refund or exchange.
Do you offer trade-in programs for old devices?
Currently, we do not have a direct trade-in program, but we offer exclusive loyalty discounts for returning customers looking to upgrade.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.